If you are dissatisfied with the purchased item or if there are any quality issues, please contact us within 7 working days after receiving the product.
The item must be in its original condition and must include all attached tags, accessories, and original packaging materials.
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)' cost for items delivered to commercial locations and 30% for residential locations.
With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. If your payment was made using an Alternative Payment Method, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a refund to your original payment method (for example, if your credit or debit card has been closed). See Store Credits for terms and restrictionshere. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
Any return requests for Special Order or Drop Ship Products must be issued by our Customer Solutions Specialists.
Please submit a return request through our customer service channels, email us at firstname.lastname@example.org or TEL: +86 18693075937, and provide the order number and reason for return.
Our customer service team will respond to your request as soon as possible and provide detailed return instructions.
Our product return process does not require returning the goods to a specific location. After the user and customer service confirm that the refund conditions are met, they only need to send us photos or videos of the goods being sold, and the return can be completed.